Privacy Policy
INTRODUCTION
Notary Nepal Services Pvt. Ltd. ("NotaryNP.com," "we," "us," or "our") is committed to protecting the privacy and confidentiality of all users of our platform. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our notary services platform, in accordance with the Individual Privacy Act, 2075 (2018) of Nepal and other applicable data protection laws.
By using our platform, you consent to the collection and use of your information as described in this Privacy Policy.
LEGAL COMPLIANCE
This Privacy Policy is designed to comply with:
- Individual Privacy Act, 2075 (2018) of Nepal
- Electronic Transaction Act, 2063 (2006) of Nepal
- Consumer Protection Act, 2075 (2018) of Nepal
- Notary Public Act, 2063 (2006) and related confidentiality requirements
- Other applicable laws and regulations of Nepal
INFORMATION WE COLLECT
Personal Information
We collect the following types of personal information:
For All Users:
- Full name and contact details (email, phone number, address)
- Date of birth and age verification
- Identity verification documents (citizenship certificate, passport, etc.)
- Profile photographs
- Communication preferences
- Device information and IP addresses
- Usage data and platform interaction history
For Notary Publics:
- Professional credentials and appointment certificates
- Notary public license numbers and validity
- Areas of specialization and service locations
- Professional experience and qualifications
- Fee structures and availability schedules
- Performance ratings and client feedback
For Clients:
- Service requirements and document types
- Communication history with notary publics
- Service transaction records
- Payment information (processed through secure third-party providers)
- Feedback and rating submissions
Sensitive Information
We may collect sensitive information necessary for notary services:
- Legal documents requiring notarization
- Financial information (for relevant document types)
- Educational certificates and professional documents
- Family relationship documents
- Property and asset information
Note: All sensitive information is handled with the highest level of security and confidentiality as required under Nepali law.
HOW WE COLLECT INFORMATION
We collect information through:
- Direct Submission: Information you provide when registering, creating profiles, or using services
- Automatic Collection: Technical data collected through cookies and tracking technologies
- Third Parties: Verification services for professional credentials
- Communication: Emails, phone calls, and platform messaging
- Feedback Systems: Reviews, ratings, and survey responses
HOW WE USE YOUR INFORMATION
Primary Purposes
- Service Facilitation: Connecting clients with qualified notary publics
- Identity Verification: Ensuring authenticity and preventing fraud
- Platform Operations: Managing accounts, processing transactions, and providing support
- Quality Assurance: Monitoring service quality and user satisfaction
- Legal Compliance: Meeting regulatory requirements under Nepali law
Secondary Purposes
- Communication: Sending service updates, notifications, and platform news
- Marketing: Promoting relevant services (with your consent)
- Analytics: Improving platform functionality and user experience
- Research: Conducting studies to enhance service delivery
- Security: Protecting against fraud, abuse, and security threats
Public Information
The following information may be made publicly available:
- Notary public profiles (name, credentials, specializations, ratings)
- General service information and availability
- Anonymized client reviews and testimonials
- Educational content and service guidelines
Personal details of clients are never made public without explicit consent.
INFORMATION SHARING AND DISCLOSURE
Authorized Sharing
We may share your information with:
Notary Publics: Client contact information necessary for service delivery Service Providers: Third-party vendors for payment processing, verification, and technical support Legal Authorities: When required by law or court orders Business Partners: For service enhancement (with anonymized data only)
Prohibited Sharing
We will never:
- Sell your personal information to third parties
- Share sensitive documents without your explicit consent
- Disclose confidential notary-client communications
- Use your information for purposes other than those stated in this policy
DATA SECURITY MEASURES
Technical Safeguards
- Encryption: All sensitive data is encrypted in transit and at rest
- Secure Servers: Data stored on secured servers with restricted access
- Authentication: Multi-factor authentication for sensitive accounts
- Regular Audits: Periodic security assessments and vulnerability testing
- Backup Systems: Secure data backup and recovery procedures
Physical Safeguards
- Restricted access to data centers and server locations
- Environmental controls and monitoring systems
- Secure disposal of physical documents and storage devices
Administrative Safeguards
- Employee training on data protection and privacy
- Access controls based on job responsibilities
- Regular policy updates and compliance monitoring
- Incident response procedures for data breaches
DATA RETENTION
Retention Periods
- Active User Accounts: Data retained while account is active plus 3 years
- Notary Service Records: Maintained for 7 years as per notary regulations
- Communication Logs: Stored for 2 years for quality assurance
- Financial Records: Retained for 5 years as per tax and audit requirements
- Legal Documents: As required by applicable laws and regulations
Data Deletion
- Users may request account deletion at any time
- Personal data will be securely deleted within 30 days of valid deletion requests
- Legal and regulatory requirements may necessitate longer retention periods
- Anonymized data may be retained for research and analytics purposes
COOKIES AND TRACKING TECHNOLOGIES
Types of Cookies Used
- Essential Cookies: Required for platform functionality
- Performance Cookies: Analytics and platform optimization
- Functional Cookies: User preferences and customization
- Marketing Cookies: Targeted advertising (with consent)
Cookie Management
- Users can control cookie preferences through browser settings
- Essential cookies cannot be disabled without affecting platform functionality
- Marketing cookies require explicit consent
- Cookie policy details available separately on our platform
YOUR PRIVACY RIGHTS
Under the Individual Privacy Act, 2075 (2018), you have the right to:
Access Rights
- Request copies of your personal information
- Obtain details about how your data is processed
- Access information about data sharing and recipients
Correction Rights
- Update or correct inaccurate personal information
- Request completion of incomplete data
- Modify communication preferences
Deletion Rights
- Request deletion of your personal information
- Close your account and remove associated data
- Object to specific data processing activities
Portability Rights
- Receive your data in a structured, machine-readable format
- Transfer your data to another service provider
- Export your communication and transaction history
Objection Rights
- Opt-out of marketing communications
- Object to automated decision-making processes
- Withdraw consent for specific data processing activities
EXERCISING YOUR RIGHTS
To exercise your privacy rights:
- Email: Send requests to privacy@notarynp.com
- Phone: Call our privacy helpline at 9801884499
- Written Request: Mail to our registered address
- Online Form: Use the privacy request form on our platform
Response Time: We will respond to valid requests within 15 days as required by law.
Verification: Identity verification may be required for security purposes.
SPECIAL PROVISIONS FOR MINORS
- Our services are not intended for individuals under 18 years of age
- Parental or guardian consent is required for users under 18
- Special protection measures apply to any data related to minors
- Educational institution verification required for student document services
CROSS-BORDER DATA TRANSFERS
- Primary data processing occurs within Nepal
- Some service providers may be located outside Nepal
- Adequate protection measures ensure data security during transfers
- Users will be notified of any significant cross-border processing
DATA BREACH NOTIFICATION
In the event of a data breach:
- Affected users will be notified within 72 hours
- Relevant authorities will be informed as required by law
- Immediate steps will be taken to contain and resolve the breach
- A detailed incident report will be provided to affected parties
THIRD-PARTY SERVICES
Payment Processors
- We use secure third-party payment processors
- Payment information is not stored on our servers
- Third-party privacy policies apply to payment processing
Verification Services
- Identity and credential verification through authorized providers
- Limited data sharing for verification purposes only
- Strict contractual obligations for data protection
Communication Tools
- Email and SMS services through third-party providers
- Communication data protected under service agreements
- Users can opt-out of automated communications
PRIVACY POLICY UPDATES
- This Privacy Policy may be updated periodically
- Users will be notified of significant changes via email and platform notifications
- Continued use of the platform constitutes acceptance of updated policies
- Previous versions will be archived and available upon request
CONTACT INFORMATION
Privacy Officer
Email: info@notarynp.com
Phone: 9801884499
Address: Notary Nepal Services Pvt. Ltd., Nirajan Bikram Marg - 31, New Baneshwor, Kathmandu, Nepal
General Inquiries
Email: info@notarynp.com
Website: www.notarynp.com
Regulatory Complaints
If you are not satisfied with our response to your privacy concerns, you may file a complaint with:
- Office of the Attorney General, Nepal
- Relevant consumer protection authorities
- Nepal Telecommunications Authority (for electronic communications)
DEFINITIONS
Personal Information: Any information that can identify an individual directly or indirectly
Sensitive Information: Personal information requiring special protection under Nepali law
Processing: Any operation performed on personal data including collection, storage, use, and deletion
Data Controller: Notary Nepal Services Pvt. Ltd. as the entity determining purposes and means of data processing
Data Subject: The individual to whom personal information relates
Third Party: Any entity other than the data subject, controller, or authorized processors
ACKNOWLEDGMENT
By using NotaryNP.com, you acknowledge that:
- You have read and understood this Privacy Policy
- You consent to the collection and processing of your information as described
- You understand your rights and how to exercise them
- You agree to notify us of any changes to your personal information
This Privacy Policy is available in both English and Nepali. In case of any discrepancy, the English version shall prevail for legal purposes.
